I. Acceptance of Terms
The Site is designed for and intended for use by adults. If you are under 18, you may use this Site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of the Site by children, minors and others under your care. You agree to be responsible for their use of this website. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at [email protected] with “Privacy” as the subject line of the email. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files. The Company may, in its sole discretion, refuse to offer the Service to any person or entity and change its eligibility criteria at any time.
III. Ownership of Site and Service
You agree that goodcook owns and shall own all right, title and interest, throughout the world, in and to the Site and Service, and all copyrights, trade secrets, trademarks, service marks, trade dress rights, patent and invention rights, and other intellectual property rights associated therewith. The software that makes up the Site is copyrighted and protected under the United States copyright laws as well as international treaty provisions the United States has entered into as well as by valuable trade secret rights of goodcook. You further acknowledge and agree that nothing in this Agreement and no use of the Site shall cause to vest or be construed to vest in you any right, title or interest in or to the Site other than the express right to use the Site solely in accordance with the terms and conditions of this Agreement. Any rights not expressly granted herein are reserved to goodcook.
V. Customer Service
A. Orders. When you are shopping at the Site and add an item, it is saved in your cart. The cart holds products you wish to purchase while you shop, the same way you use a shopping bag in a retail store. Items you place in your cart will remain there until they are purchased or removed. The Company reserves the right to remove items that remain in your cart longer than 7 days. Once you are ready to purchase the items in your cart, simply follow the instructions on the Site. After you complete the checkout process, the receipt page provides you with your order number and information about the order. Print this receipt and save the order information for your records. You will need this information for all references to your order. Your receipt of an e-mail order confirmation does not constitute goodcook’ acceptance of your order. Without prior notification, goodcook maintains the right to limit the product order quantity and the right to refuse service to any customer for any reason or no reason at all.
B. Payment. goodcook accepts Visa, MasterCard, Discover and American Express credit cards, as well as goodcook gift cards. For your security, your billing name and address must match that of the credit card used for payment. Applicable sales tax will be charged for orders shipped to addresses in states that charge sales tax. We do not charge sales tax on the purchase of gift cards. However, items paid for with gift cards will be taxed if shipped to addresses in states that charge sales tax. In certain situations, information verification may be required prior to the acceptance of your order. No obligation to provide services or products exists between goodcook and you until goodcook obtains authorization to charge your credit card, and the charge is accepted and validated by your credit card company.
C. Cancellations. Once you place an order you will not be able to cancel the order. However, you may return the items purchase as provided below. The Company may on occasion need to cancel all or part of an order, for reasons that my include (i) item(s) are not available; (ii) difficulty in processing payment information; (iii) we cannot ship to address provided; and (iv) a duplicate order was placed. If your order is cancelled, you will receive an important notice regarding your order via email which will explain the reason for the cancellation. You will not be billed for any cancelled items.
D. Returns. Returns on merchandise will be accepted within 30 days of the date you received the merchandise. Gift cards cannot be returned. Sale merchandise is final sale and cannot be returned. Please refer to your packing slip for specific return information. Products must be unwashed, unworn, in good condition with original tags and labels, in original boxes (whenever possible), and with all accessories to ensure a full refund. Mail your returned item(s) using the pre-paid return label included with your order. Returns will include free shipping if you use the pre-paid label. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. We cannot refund your original shipping costs. Insurance is taken care of when using the provided label. If you choose to return the item in your own packaging using another shipping method, please be sure to use the address listed on our return label. Unfortunately, we cannot accept exchanges. In order to effect an exchange of goods, you must return the original item for a refund as described above, and purchase the new item from the Site as a separate transaction.
E. Gift Cards. goodcook gift cards are redeemable on the Site. They cannot be redeemed at department stores or specialty stores. Gift cards can be ordered only in amounts as provided on the Site. Codes are normally activated within 24 hours after you receive them. You cannot purchase a Gift Card with another Gift Card. If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment. If the amount of your Gift Card is for MORE than the total order amount, the balance amount will be stored on your Gift Card account for future use. Gift Cards are non-transferable, non-refundable and are not redeemable for cash. California customers please note gift cards valued at less than $10 may be redeemed for cash. We cannot replace lost or stolen Gift Cards. No sales tax is charged when buying Gift Cards; however, purchases paid for with Gift Cards will be charged applicable sales tax. When making a purchase online at the Site, only one Gift Card code per order will be accepted. If you have any additional questions, please contact Customer Service.
F. Promotions. From time to time, goodcook may offer promotions and/or co-sponsor contests, sweepstakes, and games on the Site. Each of these activities shall be governed by specific rules accessible from the pages of the Site offering the promotion.
G. Risk of Loss. All products purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
H. International Duties & Taxes
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.
VI. General Rules and Conduct.
infringes any patent, trademark, service mark, trade secret, copyright, right of publicity, privacy right or other right of any other person or entity, or violates any applicable law or contract;
you know is false, misleading, or inaccurate;
is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, tortious, obscene, offensive, profane, or invasive of another’s privacy;
constitutes unsolicited or unauthorized advertising or promotional material or any junk mail, spam, or chain letters;
contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit, or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password, or other information of the Company or any third party;
impersonates any person or entity, including any employee or representative of the Company.
You shall not directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the limited extent applicable laws specifically prohibit such restriction and/or to the extent any such source code is open source; (ii) modify, translate, or otherwise create derivative works of any part of the Service; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder. You shall abide by all applicable local, state, national, and international laws and regulations.
The Company does not guarantee that any content or services will be made available through the Site. The Company has no obligation to monitor the Site. The Company reserves the right to, at any time, for any reason, and without notice, to remove or block any content, including, but not limited to, any content you may submit, to the Site. goodcook reserves the right not to comment on the reasons for any of these actions.
VII. Third-Party Sites and Mobile Services
The Site may permit you to link to other websites or resources on the internet, and other websites or resources may contain links to the Site. When you access third-party websites, you do so at your own risk. Those other websites are not under the Company’s control, and you acknowledge that the Company is not liable for the content, functions, accuracy, legality, appropriateness, or any other aspect of those other websites or resources. The inclusion on another website of any link to the Site does not imply endorsement by or affiliation with the Company. You further acknowledge and agree that the Company shall not be liable for any damage related to the use of any content, goods, or services available through any third-party website or resource.
The Site may include certain services that are available via a mobile device, including (i) the ability to browse the Site from a mobile device and (ii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the “Mobile Services”). To the extent you access the Site or Service through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you understand that certain information about your usage of the Mobile Services may be communicated to us.
VIII. Content and License
All trademarks, service marks and trade names (collectively the “Marks”) that appear on the Site are proprietary to goodcook, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of goodcook, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.
The Company grants you a limited, non-exclusive, non-sublicensable and non-transferable license to use the Site, solely for personal, non-commercial use. Use, reproduction, modification, distribution, or storage of any content on the Site for other than personal, non-commercial use is prohibited without prior written permission from the Company, or from the copyright or Mark holder. You shall not sell, license, rent, or otherwise use or exploit any content on the Site for commercial use or in any way that violates any third-party right.
The Company will not have any ownership rights over the content or information you submit to the Site. However, you grant to the Company the worldwide, non-exclusive, perpetual, irrevocable, royalty-free, sublicensable, transferable right to (and to allow others acting on its behalf to) (i) use, edit, modify, prepare derivative works of, reproduce, host, display, stream, transmit, playback, transcode, copy, feature, market, sell, distribute, and otherwise fully exploit any content you submit in connection with (a) the Site, (b) the Service, (C) the Company’s (and its successors’ and assigns’) businesses, (d) promoting, marketing, and redistributing part or all of the Site (and derivative works thereof) or the Service in any media formats and through any media channels (including, without limitation, third-party websites); (ii) take whatever other action is required to perform and market the Service; and (iii) use and publish, and permit others to use and publish, the content you submit, in connection with the provision or marketing of the Service. The foregoing license grant to the Company does not affect your other ownership or license rights in any content you submit to the Site, including the right to grant additional licenses to your content. You are publishing any content you submit, and you may be identified publicly by your name or user ID in association with your content.
IX. Privacy and Security
We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
X. Copyright Notifications
goodcook will remove infringing materials in accordance with the DMCA if properly notified that content on the Site infringes copyright. If you believe that your work has been copied in a way that constitutes copyright infringement, please notify goodcook’ Copyright Agent in writing. Your notice must contain the following information (please confirm these requirements with your legal counsel, or see the U.S. Copyright Act, 17 U.S.C. §512(c)(3), for more information):
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
a description of the copyrighted work that you claim has been infringed;
a description of where the material that you claim is infringing is located on the Site, sufficient for goodcook to locate the material;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
a statement by you that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.
If you fail to comply with these notice requirements, your notification may not be valid.
XII. Warranty Disclaimer
THE SITE AND ALL CONTENT ON THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. THE COMPANY, AND ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, AND CONTENT PROVIDERS DO NOT WARRANT THAT: (A) THE SITE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SITE WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SITE IS SOLELY AT YOUR OWN RISK. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Electronic Communications Privacy Act Notice (18 USC §2701-2711): THE COMPANY MAKES NO GUARANTY OF CONFIDENTIALITY OR PRIVACY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED ON THE SITE OR ANY WEBSITE LINKED TO THE SITE. The Company will not be liable for the privacy of email addresses, registration and identification information, disk space, communications, confidential or trade-secret information, or any other content stored on the Company’s equipment, transmitted over networks accessed by the Site, or otherwise connected with your use of the Site.
XIV. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL goodcook, OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY: (I) ERRORS, MISTAKES, OR INACCURACIES WITH REGARD TO THE CONTENT CONTAINED ON THE SITE;(II) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SITE OR goodcook’ SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (III) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED BY YOU AS A RESULT OF YOUR USE OF OR RELIANCE ON THE CONTENT CONTAINED ON THE SITE, WHETHER BASED ON TORT, STRICT LIABILITY, BREACH OF CONTRACT, BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT goodcook WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
XV. Electronic Delivery, Notice Policy, and Your Consent
By using the Site, you consent to receive from goodcook all communications including notices, agreements, legally required disclosures, or other information in connection with the Site (collectively, “Contract Notices”) electronically. goodcook may provide the electronic Contract Notices by posting them on the Site. If you desire to withdraw your consent to receive Contract Notices electronically, you must discontinue your use of the Site.
XVI. Governing Law
These Terms of Service (and any further rules, policies, or guidelines incorporated by reference) shall be governed by and construed in accordance with the laws of the State of New York and the United States, without giving effect to any principles of conflicts of law, and without application of the Uniform Computer Information Transaction Act or the United Nations Convention of Controls for International Sale of Goods. You agree that the Company and its Services are deemed a passive website that does not give rise to personal jurisdiction over goodcook or its parents, subsidiaries, affiliates, successors, assigns, employees, agents, directors, officers or shareholders, either specific or general, in any jurisdiction other than the State of New York. You agree that any action at law or in equity arising out of or relating to these terms, or your use or non-use of the Site, shall be filed only in the state or federal courts located in New York County in the State of New York and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. You hereby irrevocably waive any right you may have to trial by jury in any dispute, action, or proceeding.
XVII. Integration and Severability